Service tier 1 of 5

Monitor

RMM-only. Endpoint visibility without the full managed service.

$39 / endpoint / month inc-GST

No minimum. All prices include GST.

Book a discovery call → Compare all 5 tiers →

Who it's for

Single endpoint clients who want monitoring without full management

→ Sole trader who's competent with tech and wants a safety net, not a babysitter
→ Contractor on a short project who needs monitoring for the duration
→ Client transitioning between providers who needs interim visibility

Why Monitor

Monitor exists for one reason: you want eyes on your device but you're not ready for a full managed-service relationship. Maybe you handle your own M365, your own backups, your own security. You just want someone to notice when something is wrong.

It's not a complete IT service. It's an alert system with patch reporting, sized for one endpoint at a time. No surprises, no fluff, no hidden upsell.

Most clients outgrow Monitor within 6-12 months and move up to Solo Secure once they realise managing the rest themselves takes more time than it saves.

What's included

Everything in Monitor, by category.

Bundled price; no separate line items. The list below is the full scope of what we deliver at this tier.

Endpoint

✓ NinjaOne RMM agent installed and managed
✓ Endpoint monitoring with alerting on critical events
✓ Basic patch status reporting
✓ Hardware and software inventory tracking

Support

✓ Best-effort response during business hours (Mon-Fri, 8am-5pm AEST)

What's NOT included

Honest about the boundaries.

Other MSPs leave this off their service pages and then surprise you with line items. Here's the explicit list of what you don't get at Monitor.

✕ Microsoft 365 licensing
✕ Endpoint security (EDR / MDR / antivirus management)
✕ Backup of any kind
✕ Documentation / Hudu access
✕ Patch deployment (we report; you patch)
✕ Help desk for end-user issues
✕ Compliance support
✕ After-hours response

Need more?

Add real security, backup, and Microsoft 365.

Solo Secure adds the inclusions you're missing here. Worth the difference if you fit the description.

See Solo Secure →

FAQ

Common questions — Monitor

Why would I take Monitor instead of Solo Secure?

Honestly, most people shouldn't. Monitor is for clients who are already running their own security, backup, and M365 setup competently — they just want monitoring as a safety net. If any of that isn't true for you, Solo Secure is the right starting point.

Does Monitor include patching?

No. Monitor reports on patch status — what's installed, what's missing, what's critical — but doesn't deploy patches. You patch yourself, or you upgrade to a tier that includes patching as part of the service.

Can I move to Solo Secure or higher later?

Yes, any time. We upgrade your tier on the next billing cycle. No exit fees, no migration cost.

Ready to talk about Monitor?

30-minute discovery call. We'll confirm fit and quote your specific scenario. No sales script.

Book a 30-min discovery call →