Baseline across every tier
Security is the default, not the upsell.
Every tier — even Solo Secure — ships with the controls most MSPs charge extra for. The differences between tiers are about depth and coverage, not whether basic security exists.
SMB1001-aligned
Tenant lockdowns, MFA enforcement, identity hygiene, audit logging — mapped to the Australian SMB cybersecurity standard from day one. Formal Bronze certification bundled in Premium.
Physical security keys
YubiKey-class FIDO2 / WebAuthn keys for the accounts that matter — phishing-resistant MFA on M365 admin and high-impact roles. Two keys per user (primary + backup).
Immutable backups
Acronis Cyber Protect with ransomware-resilient cloud storage — backups can't be deleted or modified during the retention window, even with admin credentials. On-prem 3-2-1 layer where applicable.
RMM-only. Endpoint visibility without the full managed service.
For: Single endpoint clients who want monitoring without full management
Per-endpoint managed IT with M365 Business Basic + the security baseline.
For: Sole traders, WFH professionals, single users who need real IT support
Per-user managed IT with M365 Business Premium + the full OS-locked stack.
For: Micro business 2-4 staff who need real IT, full M365, and the full security baseline
Growth tier. Adds MBR, advanced email security, and light vCIO.
For: Growing SMB 5-8 staff who want strategic IT, not just operational support
Defence-in-depth. Human SOC, application allowlisting, after-hours response.
For: Mature SMB 8-15 staff who need premium-grade security with around-the-clock threat detection
Project services
Fixed-scope projects. No managed-services contract required.
Discrete pieces of work with a defined deliverable, a fixed inc-GST price, and a clear timeline. Available to managed clients and non-clients alike. Each one is engineered to stand on its own — but they also map cleanly onto our managed tiers if you decide to continue.
Cyber assessment
Cyber Health Snapshot
A 2-week, evidence-based review of your tenant, endpoints, identity hygiene, backup posture and exposure. Plain-English report, ranked findings, fix list with effort estimates. Optional uplift to formal SMB1001 Bronze or Silver certification.
Microsoft 365
M365 Setup
New tenant or rescue project — licensed, secured, organised, and handed over with documentation. Three sizes: Express (single-user / sole-trader), Standard (small team), Pro (full SharePoint + Teams + identity build-out with security baseline locked down).
Annual review
Annual Health Check
A once-a-year deep-dive for self-managed businesses or break-fix clients — what's working, what's drifting, what's about to bite. Standalone option for non-managed clients; Plus version includes a follow-up implementation day.
Also see Outlaw Remote for remote PC configuration (worldwide), Outlaw Customs for custom-built PCs, and Break-Fix for ad-hoc hourly IT help with no contract.
Tier basics
How the tiers work
Why five tiers and not three?
Can I switch tiers later?
What if my needs don't fit a tier?
Is there a contract term?
Do you have a minimum-seat policy?
Not sure which tier fits?
That's what the discovery call is for. 30 minutes, plain English, we tell you which tier suits and what it would cost. If you're not a good fit, we say so.
Book a 30-min discovery call →